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2-year warranty · 30-day money-back guarantee
If you are not satisfied with your purchase for any reason, you may return most items in their original condition within 30 days of delivery for a full refund of the purchase price.
The 30-day window starts on the date the carrier marks your order as delivered.
To qualify for a refund the item must be returned in its original packaging, with all accessories, manuals and any free gifts included, and show no signs of excessive use, installation or modification.
A short test to confirm the product powers on and basic functions work is allowed; deep wear, scratched enclosures or removed serial-number stickers void the refund.
For hygiene and quality-control reasons the following cannot be returned unless defective: in-ear monitor eartips, windscreens, lavalier caps and any consumable accessory once the factory seal is broken.
Custom-configured systems, B-stock items marked "Final Sale", and software licence keys that have been registered are also non-returnable.
Email returns@micwlelectronics.com with your order number, the item(s) you wish to return, and the reason for the return. We will issue a Return Merchandise Authorisation (RMA) number and a prepaid shipping label within one business day.
Items returned without an RMA number cannot be identified at our warehouse and may be refused or delayed.
For orders shipped within the EU, UK, US, Canada and Australia we provide a prepaid return label at no cost. For other regions the return shipping cost is deducted from the refund unless the item is defective or was shipped in error.
Pack the item securely in its original box with the RMA number clearly visible on the outside of the package.
Once your return is received and inspected we will send you a confirmation email. Refunds are issued to the original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit.
Original outbound shipping is refunded only when the return is due to our error or a defective item.
The fastest way to exchange a product is to return the original item under your RMA and place a new order — your preferred variant is usually in stock and ships immediately.
If the exchange is due to a defect we will cover the return shipping and ship the replacement at no additional cost.
Every Micwl product is covered by a 2-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery.
If your product develops a covered defect during the warranty period, contact warranty@micwlelectronics.com with your order number, a description of the issue, and a short video or set of photos. We will arrange repair, replacement or refund at our discretion.
Orders that have not yet entered the fulfilment queue can be cancelled free of charge by replying to the order confirmation email.
Once an order has shipped it cannot be cancelled — please follow the standard return procedure after delivery.
For returns and warranty questions email returns@micwlelectronics.com (or warranty@micwlelectronics.com for defect claims). We respond within one business day.